Services · B2B Commerce
B2B Commerce & Customer Portal Solutions
Account hierarchy, negotiated pricing, quoting workflows, and self-service portals — built for how B2B actually operates.
B2B commerce isn't a simplified version of B2C — it's a different operational model with different requirements. Account hierarchies, contract pricing, RFQ workflows, and multi-stakeholder approvals require a platform and integration layer designed around those requirements. Arizon Digital has delivered 50+ B2B commerce engagements across manufacturing, distribution, and services.
The B2B gap
B2B buyers want B2C-level self-service on top of B2B-level complexity
The expectations have converged: B2B buyers want the same account visibility, order transparency, and self-service capability they get from consumer platforms. But the underlying complexity — account tiers, negotiated pricing, approval chains — remains. The platform has to handle both.
- B2B buyers expect B2C-level self-service — but the platform was never designed to support account hierarchy and contract pricing
- Sales reps managing pricing exceptions, account terms, and order approvals in spreadsheets and email threads
- Quoting done outside the commerce platform, with no structured intake or approval workflow
- Customers calling or emailing to check order status, invoice history, and account balance — questions that should be self-service
- ERP data not surfaced to the buyer or the sales team — requiring manual lookups for information that should be automatic
What we deliver
B2B commerce built for the actual buying relationship
B2B Account Portal
Customer-facing account experience with role-based access, order history, invoice visibility, reorder capability, and account-level pricing — reducing inbound inquiry volume.
Quoting & Negotiated Pricing Workflow
Structured RFQ intake, pricing approval routing, and quote-to-order conversion — replacing ad hoc quoting with a governed, repeatable process connected to the commerce platform.
Account Hierarchy & Tiered Pricing
Multi-tier account structures with role-based permissions, parent/child account relationships, and contract pricing logic connected to ERP-sourced pricing rules.
ERP-Connected Ordering
Order placement, confirmation, and status updates flowing directly between the commerce platform and ERP — eliminating manual entry and keeping buyer-facing data accurate.
AI-Enabled B2B
Smart quoting, intelligent pricing suggestions, and guided product discovery for complex catalogs.
Arizon Digital applies AI-enabled tooling to B2B workflows — from intelligent quote generation that learns from pricing history, to guided product discovery that surfaces the right SKU across a complex catalog, to anomaly detection on pricing exceptions that flags out-of-pattern approvals before they affect margin.
B2B commerce that works the way your buyers buy.
Arizon Digital is a BigCommerce B2B Specialized Partner with 50+ B2B commerce engagements delivered across manufacturing, distribution, and professional services.