B2B Distribution · Operations Transformation
GALT Case Study
Connecting disconnected operations into a unified, automated workflow.
GALT operated across multiple systems that didn't talk to each other — leaving order management, inventory, and customer visibility fragmented across manual processes and spreadsheet workflows. Arizon Digital designed and built the integration and automation layer that connected their operations into a single, coherent system — reducing manual intervention and giving both internal teams and customers the visibility they needed.
The Challenge
A business running on manual coordination between systems that didn't connect
GALT had the operational complexity of a growing distribution business — multiple systems, multiple workflows, multiple stakeholders — but none of it was connected. The result was a team spending significant time on coordination work rather than value-add operations.
Disconnected systems creating operational gaps
Order data, inventory, and customer account information lived in separate systems with no automated synchronization — requiring manual reconciliation to get a complete picture.
Manual workflows slowing the order cycle
Order entry, confirmation, and status updates depended on human intervention at multiple steps, introducing delays and creating opportunities for error.
No customer-facing order visibility
Customers had no self-service access to order status, account history, or documentation — every inquiry required direct contact with internal operations staff.
Reporting built on spreadsheet exports
Operational reporting required pulling data from multiple systems and assembling it manually — a time-consuming process that produced a lagging view of the business.
Scaling required adding headcount, not capability
Growth in order volume translated directly into growth in operational overhead because there was no workflow infrastructure to absorb it.
The Solution
Integration and automation built around the operational workflow
Arizon Digital built the connective layer between GALT's existing systems and layered automation and self-service on top — so the workflow runs without manual intervention, and both the team and their customers can see what's happening in real time.
Integration & Automation
Connected Systems & Automated Order Workflow
Arizon Digital built integration between GALT's ERP and operational systems, then automated the order workflow from entry through confirmation and fulfillment — removing the manual handoffs that were introducing delays and errors.
- ✓ERP-to-commerce data sync eliminating duplicate entry
- ✓Automated order confirmation, routing, and status propagation
- ✓Real-time inventory and order visibility across internal systems
- ✓Exception-based alerts replacing manual monitoring workflows
Customer & Operations Visibility
Self-Service Portal & Live Operational Reporting
A customer-facing portal gave GALT's accounts self-service access to their orders and history, while internal reporting moved from manual spreadsheet assembly to live dashboards connected directly to operational data.
- ✓Self-service portal for account history, order status, and documentation
- ✓Role-based access for different account types and contact levels
- ✓Automated reporting dashboards replacing spreadsheet assembly
- ✓Scalable workflow architecture that absorbs volume without adding headcount
Key Outcomes
Operations that scale without adding overhead
The engagement eliminated the manual coordination layer that was capping GALT's operational capacity — replacing it with automation and self-service that absorbs volume without proportional cost.
Business Impact
A single operational picture instead of five disconnected ones
When systems are connected and workflows are automated, the operational team can focus on exceptions and decisions — not coordination and data entry. That's the difference between a business that scales and one that just adds headcount.
- ✓Operations team working from a single source of truth, not five disconnected tools
- ✓Customers self-serve order status and account information without contacting staff
- ✓Order volume can grow without proportional growth in operational headcount
- ✓Reporting is live and automated, not assembled manually on a lag
Technology Stack
Technology Stack
Integration-first architecture designed to connect existing systems rather than replace them — with automation and self-service layered on top.
ERP Integration Layer
System of record connectivity
Customer Portal
Self-service order and account management
Workflow Automation
Order routing and status propagation
Reporting & Visibility
Live operational dashboards
Running on disconnected systems and manual workflows?
Arizon Digital helps B2B operations businesses connect their systems, automate their workflows, and give their teams and customers the visibility that manual coordination can't provide.