Arizon Digital
Customer Portals
Connected self-service experiences for B2B customers
B2B customers expect the same self-service experience they get as consumers. When customers have to call, email, or wait to place orders, check pricing, or manage their account, your team absorbs all of that friction. Arizon Digital designs and delivers customer portals that give buyers direct access — connected to your ERP, OMS, and commerce platform in real time.
The Problem We Solve
Most B2B companies are running digital commerce on top of analog operations. Orders come in by phone or email. Pricing is communicated manually. Account changes require back-and-forth. The result is a team spending significant time on work that should be automated — and customers who feel underserved.
What We Do
Capabilities
The specific areas where Arizon Digital delivers value for this service.
Order Self-Service
Customers place, track, and manage orders without contacting your team. Order history, status updates, and reorder workflows are all available in the portal.
Customer-Specific Pricing
Contract pricing, tiered rates, and volume discounts are displayed in context for each customer — pulled directly from your ERP or pricing engine.
Account & User Management
Customers manage their own users, roles, shipping addresses, and payment methods. Your team stops being the admin for every account change.
ERP & Commerce Integration
Portal data flows in real time from your ERP, OMS, and commerce platform. Inventory, pricing, order status, and account data stay synchronized without manual intervention.
Document & Invoice Access
Customers access invoices, statements, shipping documents, and order confirmations directly — reducing inbound calls and email inquiries.
Workflow Automation
Approval workflows, quote requests, and return authorizations are handled systematically in the portal — not through email chains and spreadsheets.
Who It's For
Common Scenarios
- B2B manufacturers and distributors with complex ordering workflows
- Companies replacing phone and email ordering with digital self-service
- Organizations with multiple customer tiers requiring different pricing and access
- Teams spending significant time on order status calls and manual processing
- Businesses expanding their customer base without proportionally scaling their service team
Ready to get started?
Talk to our team about how customer portals can work for your business.