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Implementation of custom compliance logic for product based on customer shipping address

PROSOCO is a leading national manufacturer of construction chemicals, with a mission to improve the durability, efficiency, and aesthetic value of buildings. Known for its technical excellence and deep commitment to regulatory compliance, PROSOCO needed a digital solution that could intelligently manage VOC (Volatile Organic Compound) regulations without compromising the speed or clarity of the online customer journey. As their product catalog expanded and environmental regulations became increasingly complex, ensuring accuracy and compliance at checkout became mission-critical.

Why PROSOCO Chose Arizon Digital

PROSOCO chose Arizon Digital because of our reputation for solving intricate operational challenges with precision and foresight. Taking time to fully understand both PROSOCO’s business goals and the regulatory complexities they faced, impressed PROSOCO’s team. Rather than offering one-size-fits-all options, we engineered a custom solution designed to scale with evolving VOC regulations, product growth, and customer expectations. With a track record of blending technical innovation with business optimization, Arizon provided the strategic partnership PROSOCO needed to enhance compliance, protect revenue, and create a seamless buying experience.

CHALLENGES: Compliance and Customer Experience for Scalable Growth

  • Navigating Complex VOC Compliance: PROSOCO needed to enforce VOC (Volatile Organic Compound) regulations during checkout to prevent restricted products from shipping to non-compliant regions — without disrupting the customer experience.
  • Real-Time Address Validation and Product Assessment: The system had to validate shipping addresses on the fly and evaluate each product’s VOC levels against state and local regulations for every transaction.
  • Seamless Customer Communication: Customers needed clear, real-time notifications when cart items were restricted—without creating friction or confusion during checkout.
  • Operational Scalability: The solution had to be dynamic and scalable, keeping pace with growing product lines, expanding regional regulations, and an evolving customer base across the USA and Canada.

Our Solution

The Solution: a scalable, compliance-first checkout experience.

Our work with PROSOCO is a testament to our ability to build around business logic and deploy unique solutions that drive real results. Whether it’s adherence to compliance or elevating the user experience, our focus remains the same: make digital commerce work smarter.

  • Dynamic VOC Compliance Engine: Integrated a custom system that automatically evaluates VOC levels for each item in the cart against regional regulations using the customer's shipping address entered.
  • Address-Based Regulatory Enforcement: Upon entering their shipping information at checkout, customers receive clear notifications if any items in their cart are not compliant with their location’s VOC rules. They are guided to edit their cart before proceeding.
  • Customer-Centric Notification Workflow: Designed an intuitive user experience where compliance issues are flagged early, with easy options to adjust orders, ensuring regulatory adherence without disrupting conversions.
  • Database-Driven Flexibility: Built an expandable, dynamic VOC database tied to both product SKUs and address validation, ensuring scalability as regulations change and the product catalog grows
  • Preventative Safeguards: Automated logic prevents the finalization of transactions containing non-compliant products, protecting PROSOCO and their customers while minimizing potential liability.

Results: highly tailored, future-proof compliance solution.

  • Seamless VOC Compliance at Checkout: Customers are automatically alerted to any restricted products based on their shipping address, ensuring regulatory compliance without disrupting the purchasing experience.
  • Improved Checkout Conversion Rates: Smart, real-time compliance alerts reduce customer frustration and abandoned carts, while protecting regulatory integrity.
  • Enhanced Operational Accuracy: Automated VOC regulation checks eliminate manual oversight, reducing human error and ensuring 100% compliance across complex jurisdictions.
  • Streamlined Customer Experience: Compliance notifications are seamlessly woven into the checkout process, allowing customers to resolve issues without friction.
  • Future-Proof Scalability: Dynamic integration with product and regulatory databases ensures the system grows with PROSOCO’s expanding catalog and evolving regulatory landscape.

Conclusion

Arizon Digital blends consulting insight, UX strategy, and technical depth to solve complex eCommerce challenges with measurable impact. This tailored Solution shows our ability to understand the business model —not just deploying technology. We transformed a complex regulatory challenge into a streamlined, customer-friendly process embedded seamlessly within PROSOCO”s digital operations. The outcome was a scalable, compliance-first checkout experience that enhances customer trust, minimizes risk, and supports PROSOCO’s ongoing growth across North America.